Frequently Asked Questions

🔹 Personal Tech Coaching & Training

• One-on-one and Group tech lessons (in-home or virtual) 
• Smartphone and tablet training (iPhone, Android, iPad) 
• Tech help for seniors and beginners (patient, jargon-free) 
• Customized coaching based on your devices and goals 

🔹 Device Setup & Support

• New device setup (smartphones, tablets, laptops, smart TVs)
• Mobile phone data transfer (contacts, photos, apps) 
• Account creation and syncing (Apple ID, Google, email, etc.)
• App download and setup (banking, social media, streaming, etc.)

🔹 Smart Home & Entertainment Support

• Smart TV setup (Roku, Apple TV, Firestick, etc.) 
• Streaming service setup and walkthrough (Netflix, Prime Video, etc.)
• Alexa, Google Home, and other smart device setup
• Connecting devices to Wi-Fi and Bluetooth
• Ring and Security Cameras (Non Wired)

🔹 Everyday Tech Troubleshooting

• Printer setup and wireless printing support
• Wi-Fi help and router troubleshooting (basic, home based)
• Password management and digital organization tips
• Cloud storage setup (iCloud, Google Drive, OneDrive)

🔹 Personal Tech Liaison Services

• Assistance with customer service or tech support calls
• Help understanding bills, upgrades, and tech offers
• Support dealing with phone carriers or device providers
• Advocate for clients navigating confusing tech situations

🔹 Family & Senior Support Services

• In-home tech help for aging loved ones 
• Guided coaching to build confidence and independence
• Patience first approach to reduce tech stress and frustration

• Business IT infrastructure and management
• Network cabling, wiring, or server installation
• Computer or cellphone repair
• Wired Security camera system installation
• IT consulting
• Cybersecurity software installation
• Data recovery
• Provide online data backups 

No - we don’t drill, mount, or run wiring. But we do walk you through how to get your devices synced, connected to Wi-Fi, and working with your smartphone or smart home setup. We’ll make sure you know how to use them with ease. 

 We support a wide range of tech, including:

• Smartphones, Tablets, Ipads, Wearables, Smart Tv's  (Apple, Android)
• Smart home devices (Alexa, Google Home, Ring, etc.)
• Wi-Fi and Bluetooth setup
• Email, apps, Apple and Google cloud storage, and photo organization
• Accessibility features and security settings

We are currently servicing Frederick County, Washington County, Montgomery County, and Carrol County in the state of Maryland. We will be expanding to more counties in the near future. Please contact us if you need/want us in your area!   

We offer in-home visits in select areas and select virtual support sessions for convenience. You choose the location that works best for your needs and schedule. 

Yes! Connect U-niversity offers hands-on tech training in your area through our local certified tech coaches. From intimate small groups to larger workshop-style classes, we create comfortable learning environments where you can master your devices at your own pace - no tech experience required!

Our concierges are friendly, patient professionals with years of experience in tech support, customer service, and device education. We speak your language—not “tech-splaining”—and walk with you every step of the way. 

We’re not your typical tech support. We:

• Show up on time, prepared, and ready to help
   
• Speak in simple terms
   
• Stay until you feel confident
   
• Follow up after every session
   
• Care deeply about your experience

Perfect, that’s exactly why we exist. We meet you where you are, and we move at your pace. No judgment. No pressure. Just support you can trust.

Easy! You can schedule online or call us directly. We'll follow up with a confirmation, arrival window, and prep tips. 

We stand behind our Gold Standard Promise. If something doesn’t feel right, We'll make it right. Guaranteed.